Customer Service

Shipping & Delivery
Carriage costs are calculated by the gross weight of the products ordered. In the event of part shipping customers will only be charged once. A shipping calculator is available on shopping basket page. Items are dispatched on a next day service, however this service is not guaranteed.
Privacy & Security
MWS Ltd (ScaleSmart) are registered members of the 'Data Protection Act'. Privacy & Security is taken very seriously, you can read more about ScaleSmart's Privacy Policy here
Returns & Replacements
ScaleSmarts 7-day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact). ScaleSmart will only accept the return of opened items if they are faulty or by mutual agreement. In the event of an item being returned, delivery costs are not refunded, when swapping an item for an incorrectly ordered item extra delivery costs will be incurred. We reserve the right to charge a 15% restocking fee for any returned items that are not replaced with an alternative product from ScaleSmart
Orders can be placed directly via this website using a credit card, alternatively customers can ring the sales hotline for advice before buying. Faxed orders are also accepted.
Payment, Pricing & Promotions
Payment is required before dispatch, accepted forms of payment are credit/debit cards, cheques, BACS or Paypal. Occasionally prices maybe incorrect, any orders placed with an incorrect price will be supplied at ScaleSmart's discretion, ScaleSmart retain the right to refuse to supply any order where a price is incorrect.
Viewing Orders
Customers can login to their accounts and view orders and their status,
Updating Account Information
Account details can easily be updated by accessing your account and editing the details. Alternatively you can contact the customer service team who will be able to edit the details for you. Forgotten passwords can be retrieved on this page Forgotten Password, enter your account email address and your password will be emailed to you at the address given. If you have forgotten your email address then please contact the customer service team who would be glad to help.
VAT & TAX Information
VAT is not added to the prices that you see on the website, VAT is calculated during the checkout stage. ScaleSmart's VAT no is GB616 7143 46